Workforce Real Time Analyst

656

**
Real-time call volume monitoring
Schedule adherence tracking
Bi-hourly aht and staffing analysis
** Probe Group is seeking a Workforce Real Time Analyst to monitor call volumes and staffing levels, ensuring alignment with forecasts. The role involves real-time data analysis, reporting, and cross-functional collaboration to support operational efficiency. **

Job Summary

  • The role is primarily responsible for closely monitoring real-time call volumes and staffing to ensure alignment with forecasted data.
  • Candidates will act as a cross-functional single point of contact for Workforce Management regarding system-related issues impacting production.
  • The position requires representing the team in daily stand-ups, weekly capacity reviews, and monthly forecast sessions while maintaining strict data governance.

Matching Summary

Match Score: 75

** Probe Group is seeking a Workforce Real Time Analyst to monitor call volumes and staffing levels, ensuring alignment with forecasts. The role involves real-time data analysis, reporting, and cross-functional collaboration to support operational efficiency. **

Skills & Requirements

Must-have

  • Real-time call volume monitoring
  • Schedule adherence tracking
  • Bi-hourly AHT and staffing analysis
  • Workforce management software proficiency
  • Cross-functional stakeholder communication

Nice-to-have

  • Proactive risk and performance insight communication
  • Experience in 24x7 operational environments
  • Strong data security and privacy compliance awareness

Key Requirements

  • Ability to monitor operations on a 24x7 basis
  • Proficiency in plotting PTO/SWAP in databases
  • Adherence to Probe/Client data security policies

Work Rights

Not specified

Tailored Resume

Cover Letter