Customer Support Training & Quality Assurance Lead (banking Experience Preferred)

gxb.my

3-5 years contact centre experience
Financial services background preferred
Quality assurance framework design

Skills & Requirements

Must-have

  • 3-5 years contact centre experience
  • Financial services background preferred
  • Quality assurance framework design
  • Regulatory compliance knowledge BNM
  • Digital banking support channels
  • Data analytics for service improvement

Nice-to-have

  • Learning Management Systems experience
  • Speech and text analytics tools
  • Coaching culture development
  • Cross-functional collaboration skills
  • Strong presentation abilities

Key Requirements

  • Bachelor's degree in Business or related field
  • 3-5 years experience in contact centre
  • Knowledge of BNM regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter