Manager - Disputes, Finance Operations

Agoda

Bangkok, Thailand
On-site
Investigate high-value payment claims
Resolve complex b2b payment discrepancies
Data analysis and root cause identification
You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies

Job Summary

  • You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies.
  • This role requires a hands-on leader who can investigate high-stakes claims, ensure accurate financial execution, and drive automation to shift the team from reactive dispute handling to proactive prevention.
  • Lead and mentor a team of specialists, fostering a culture of accuracy, speed, and ownership.

Matching Summary

You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies.

Skills & Requirements

Must-have

  • Investigate high-value payment claims
  • Resolve complex B2B payment discrepancies
  • Data analysis and root cause identification
  • Drive automation initiatives
  • Lead and mentor specialists

Nice-to-have

  • Strategic Partnerships
  • Financial integrity and accuracy
  • Proactive prevention strategies
  • Cross-functional alignment

Key Requirements

  • Minimum 8 years in data-driven operations
  • Minimum 3 years in people management

Work Rights

Not specified

Tailored Resume

Cover Letter