The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest facing and culinary areas to maximize sales and profitability
Job Summary
The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest facing and culinary areas to maximize sales and profitability.
This role requires maintaining a culture of hospitality and positive morale while supporting employee development and succession planning.
Cineplex is committed to diversity, equity, and accessibility, encouraging applications from all backgrounds and providing accommodations throughout the hiring process.
Matching Summary
The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest facing and culinary areas to maximize sales and profitability.
Skills & Requirements
Must-have
guest service excellence
inventory and shrinkage management
cash handling policies adherence
staff scheduling and supervision
health and safety compliance
high volume restaurant management
Nice-to-have
coaching and mentoring skills
conflict resolution and negotiation
flexible working hours
team building and morale focus
event execution and coordination
proficient with Microsoft Office Suite
Key Requirements
1-3 years managing high volume restaurant or venue
post-secondary education in business or hospitality preferred
provincially applicable alcohol service certificate
experience leading teams across multiple departments
ability to work flexible hours including evenings and weekends