The Analyst – Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat
Job Summary
The Analyst – Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat.
He/she is required to effectively communicate complex client plans and provisions aimed at driving first call resolution.
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Matching Summary
The Analyst – Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat.
Skills & Requirements
Must-have
Full Case Management
Timely and accurate customer service
Effective communication of complex plans
Adherence to SLAs and quality standards
Positive participant experience
Nice-to-have
Champion People
Grow with Purpose
Be Alight
Empathy and belonging
Integrity and empowerment
Key Requirements
Graduate in listed discipline aggregate marks of >=>55%
4 - 6 years for International Customer Service “Voice”