It Service Delivery Technician

331

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, mobile devices, and phones

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, mobile devices, and phones.
  • Employees receive a comprehensive benefits package with immediate eligibility for medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching.
  • The role requires adherence to FDA regulations, safety requirements, and the development of internal documentation and self-help articles for the knowledge base.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, mobile devices, and phones.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay; 80 hours holidays plus PTO

Skills & Requirements

Must-have

  • Windows 10/11 support
  • Office 365 administration
  • Active Directory management
  • Desktop imaging and deployment
  • Symantec End Point Protection
  • Network printer troubleshooting
  • Cisco IP desk phone support

Nice-to-have

  • Mac hardware and OS X support
  • Enterprise iOS device management
  • CAD and engineering design tools
  • ERP and manufacturing systems
  • Strong interpersonal communication skills
  • Continuous improvement mindset
  • Knowledge base article creation

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of IT support experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
  • Experience supporting manufacturing and engineering companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter