12 Months Contract Contact Centre Executive (Insurance, Office hours) #BJT

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Outbound and inbound call handling
Policy enquiry and request processing
Customer complaint and feedback management
The role involves attending to outbound calls, emails, and cases regarding policy enquiries from customers and advisors

Job Summary

  • The role involves attending to outbound calls, emails, and cases regarding policy enquiries from customers and advisors.
  • Candidates will provide assistance on the use of company portals and mobile apps while handling complaints across all business channels.
  • The position includes executing outgoing calls to contact new customers or follow up with existing ones.

Matching Summary

Match Score: 75

The role involves attending to outbound calls, emails, and cases regarding policy enquiries from customers and advisors.

Skills & Requirements

Must-have

  • Outbound and inbound call handling
  • Policy enquiry and request processing
  • Customer complaint and feedback management
  • Escalated call resolution
  • Portal and mobile app assistance

Nice-to-have

  • Experience in insurance sector
  • Strong communication skills
  • Ability to handle escalated situations

Key Requirements

  • Resume submission required via email
  • EA No.99C4599 compliance
  • CEI No. R2199473 reference

Work Rights

Not specified

Tailored Resume

Cover Letter