Network Service Delivery Lead

Roche UK

Budapest, Hungary
Network processes and teams oversight
Service delivery monitoring
Digital content kpis monitoring
Oversee the seamless operation, alignment, and evolution of Pharma Network processes and teams to ensure fulfillment of Global Digital Hub long term outcomes

Job Summary

  • Oversee the seamless operation, alignment, and evolution of Pharma Network processes and teams to ensure fulfillment of Global Digital Hub long term outcomes.
  • Design and implement a sustainable standard of service to create consistent levels of service performance and maximize customer experience by monitoring production teams' work.
  • Roche provides constant development opportunities, free language courses & trainings, and supports flexibility with home office options to help you find your balance.

Matching Summary

Oversee the seamless operation, alignment, and evolution of Pharma Network processes and teams to ensure fulfillment of Global Digital Hub long term outcomes.

Skills & Requirements

Must-have

  • Network processes and teams oversight
  • Service delivery monitoring
  • Digital content KPIs monitoring
  • Service-engagement layer improvement
  • Content strategy execution
  • Digital content creation ecosystem tools

Nice-to-have

  • Personal expression and open dialogue
  • Global inclusive community
  • Cooperate, debate, make decisions, celebrate

Key Requirements

  • Bachelors or Masters degree
  • Multiple years digital product design experience
  • Experience in service design
  • Experience managing budgets
  • Accomplished functional leader
  • Experience with Veeva Vault PromoMats
  • Experience with Digital Asset Management

Work Rights

Not specified

Tailored Resume

Cover Letter