Soft Services Manager

JLL

Andover, MA, United States
Base: 126,500.00 – 138,000.00 usd py; bonus/equity...
Client satisfaction through responsive service delivery
Vendor partnerships for third-party services
Hospitality mindset for people management
The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments

Job Summary

  • The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.
  • Lead customer-focused team to ensure client satisfaction through responsive service delivery, innovation, and adherence to service level agreements and KPIs.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.

Salary

Base: 126,500.00 – 138,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client satisfaction through responsive service delivery
  • Vendor partnerships for third-party services
  • Hospitality mindset for people management
  • Compliance with standard operating procedures
  • Manage computerized maintenance management systems

Nice-to-have

  • Collaborative design and implementation of strategic programs
  • Innovative and sustainable business processes
  • Continuous improvement initiatives
  • Cross-functional department collaboration

Key Requirements

  • Minimum 5 years' direct experience
  • Undergraduate degree in business management, hospitality, facilities
  • Strong technical knowledge of financial software
  • Strong knowledge and familiarity navigating CMMS system
  • Candidates must be authorized to work in the United States without sponsorship

Work Rights

Authorized to work without sponsorship

Tailored Resume

Cover Letter