This role is responsible for overseeing the coordination, governance, and day-to-day management of IT support operations across diverse technology environments
Job Summary
This role is responsible for overseeing the coordination, governance, and day-to-day management of IT support operations across diverse technology environments.
The successful candidate will monitor incidents, manage service requests, and ensure support tickets are properly categorized and resolved within agreed SLAs.
The position requires maintaining operational documentation, supporting internal audits, and preparing monthly service delivery reports for stakeholders.
Matching Summary
Match Score: 75
This role is responsible for overseeing the coordination, governance, and day-to-day management of IT support operations across diverse technology environments.
Skills & Requirements
Must-have
5 years IT operations experience
IT Service Management (ITSM) knowledge
End user computing support expertise
Infrastructure and cloud operations understanding
SLA management and service governance
Nice-to-have
Experience with ManageEngine or ServiceNow
Familiarity with Microsoft 365 environments
Exposure to audit and compliance activities
Hybrid infrastructure environment knowledge
Strong stakeholder communication skills
Key Requirements
Minimum 5 years in IT operations or managed services
Good understanding of ITSM and service governance
Experience with incident and case management platforms