Machine Learning Engineer I

ZENDESK PTY

Pune, India
**
Llm benchmarking and evaluation
Llm proxy functionality
Monitoring and observability for llm services
** Zendesk is seeking a Senior Machine Learning Engineer I to enhance their AI-driven customer service products. The role requires extensive experience in building and operating machine learning systems, particularly with large language models (LLMs), and offers a hybrid work environment in Pune, India. **

Job Summary

  • We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
  • You’ll build and operate benchmarking, evaluation, and inference infrastructure that ensures our AI-driven experiences are reliable, safe, cost‑effective, and aligned with customer support workflows.
  • Your work will enable product and ML teams to move fast while keeping quality, observability, and trust at the center.

Matching Summary

Match Score: 75

** Zendesk is seeking a Senior Machine Learning Engineer I to enhance their AI-driven customer service products. The role requires extensive experience in building and operating machine learning systems, particularly with large language models (LLMs), and offers a hybrid work environment in Pune, India. **

Skills & Requirements

Must-have

  • LLM benchmarking and evaluation
  • LLM Proxy functionality
  • monitoring and observability for LLM services
  • orchestration for agentic workflows
  • production ML systems or backend platforms

Nice-to-have

  • strong ownership from design to deployment
  • curious, collaborative, and committed
  • translate technical tradeoffs into product decisions

Key Requirements

  • 5+ years building and running ML systems
  • Hands-on experience with LLM systems
  • Strong backend engineering skills (Python)
  • Experience with Kubernetes, Docker, cloud platforms
  • Demonstrated ability to design evaluation pipelines
  • BS in Computer Science, Engineering, or related field

Work Rights

Not specified

Tailored Resume

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