Customer Success Manager - Smb

NavVis

Remote
Remote
Trusted advisor for key accounts
High-touch customer activities
Increase adoption and usage
NavVis is seeking a Customer Success Manager for SMB customers to enhance customer adoption of their hardware and software solutions. The role involves overseeing onboarding, maintaining strong relationships, and driving customer satisfaction while working remotely

Job Summary

  • As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers.
  • You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.
  • At NavVis, you’ll thrive in an environment that values collaboration, innovation, and growth.

Matching Summary

Match Score: 85

NavVis is seeking a Customer Success Manager for SMB customers to enhance customer adoption of their hardware and software solutions. The role involves overseeing onboarding, maintaining strong relationships, and driving customer satisfaction while working remotely.

Skills & Requirements

Must-have

  • Trusted advisor for key accounts
  • High-touch customer activities
  • Increase adoption and usage
  • Onboarding process oversight
  • Primary escalation point
  • Track account health metrics

Nice-to-have

  • Familiarity with geospatial industry
  • Experience at leading industry companies

Key Requirements

  • Bachelors or Masters degree in Geosystems, Engineering or Computer Science
  • 3+ years of experience in B2B customer success
  • Proven track record of building trusted relationships
  • Willingness to travel

Work Rights

Not specified

Tailored Resume

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