Customer Support Consultant - Water Division

IDEXX Laboratories Inc

Scarborough, ME, United States
Base: $26ph; bonus/equity: opportunity for annual ...
Hybrid
Answer customer calls and emails
Place orders and track shipments
Invoice/billing inquiries & research
The company is an innovation leader in every industry they serve, focusing on pet health, safe drinking water, and livestock protection

Job Summary

  • The company is an innovation leader in every industry they serve, focusing on pet health, safe drinking water, and livestock protection.
  • Employees will receive on-the-job training and career advancement opportunities, with a competitive compensation package including hourly rate, bonus, and comprehensive benefits.
  • IDEXX values a diverse workforce and strongly encourages applications from underrepresented groups, fostering an equal opportunity employer environment.

Matching Summary

The company is an innovation leader in every industry they serve, focusing on pet health, safe drinking water, and livestock protection.

Salary

Base: $26/HR; Bonus/Equity: Opportunity for annual cash bonus; Benefits: Health / Dental / Vision Benefits, Day-One 5% matching 401k

Skills & Requirements

Must-have

  • Answer Customer Calls and Emails
  • Place Orders and Track Shipments
  • Invoice/Billing Inquiries & Research
  • Product and Service Inquiries
  • ECommerce Navigation Assistance

Nice-to-have

  • High quality customer facing inter-personal skills
  • Positive and respectful work culture
  • Embraces challenges and encourages learning
  • Purposeful work that drives improvement

Key Requirements

  • High School diploma or equivalent
  • Associates degree, Bachelors degree or equivalent preferred
  • Experience working with customers
  • Record keeping management skills
  • Reasoning and analytical skills
  • Phone skills
  • Attention to detail and ability to multi-task
  • Organized with ability to multi-task
  • Ability to work independently and as part of a team
  • Communication skills, both verbal and written
  • Personal computer skills, including Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter