Call Centre - Financial Assist Associate (q226g)

Intrum

Glasgow, United Kingdom
Base: £28,163.20; bonus: up to £32,387.68 ote (mon...
Hybrid
Excellent communication skills
Customer service experience
Good numeracy and english literacy
The role involves speaking with customers experiencing financial difficulty to provide tailored repayment solutions and reduce overall debt

Job Summary

  • The role involves speaking with customers experiencing financial difficulty to provide tailored repayment solutions and reduce overall debt.
  • Employees will work a 40-hour week with shifts ranging from Monday to Friday and Saturday mornings, starting with office-based induction followed by hybrid working.
  • The company offers a competitive base salary of £28,163.20 with an OTE up to £32,387.68, plus 33 days holiday and private medical insurance.

Matching Summary

The role involves speaking with customers experiencing financial difficulty to provide tailored repayment solutions and reduce overall debt.

Salary

Base: £28,163.20; Bonus: Up to £32,387.68 OTE (monthly); Benefits: 33 days holiday, pension, medical insurance

Skills & Requirements

Must-have

  • Excellent communication skills
  • Customer service experience
  • Good numeracy and English literacy
  • Resilience for challenging conversations
  • Ability to use different systems

Nice-to-have

  • Friendly personality
  • Positive attitude
  • Self-motivated enthusiasm
  • Interest in financial products
  • Empathy for customers

Key Requirements

  • Must not be bankrupt or have outstanding CCJs
  • No excessive default balances on credit file
  • Pass pre-employment screening checks

Work Rights

Not specified

Tailored Resume

Cover Letter