Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products

Job Summary

  • The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
  • Responsibilities include developing success plans, prioritizing issue resolution, and supervising customer adoption of solution features.
  • Workday is a Fortune 500 company obsessed with making hard work pay off for its people, customers, and the world.

Matching Summary

The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills

Nice-to-have

  • Project management experience with Workday
  • Complex software or SaaS environment
  • Strong relationship building at executive level
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • 3-5+ years in customer facing services role

Work Rights

Not specified

Tailored Resume

Cover Letter