Customer Success Manager

Smartly.io

New York, United States
Base: $75,000 - $100,000 py; bonus/equity: annual ...
On-site
Social advertising expertise
Customer relationship management
Drive adoption and outcomes
Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio

Job Summary

  • Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
  • Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising.
  • Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days, generous healthcare packages & mental health benefits, 401K plus matching & equity grants.

Matching Summary

Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Salary

Base: $75,000 - $100,000 per year; Bonus/Equity: annual bonus, equity grants; Benefits: healthcare, mental health, 401K matching, 5 weeks PTO, unlimited sick days

Skills & Requirements

Must-have

  • Social advertising expertise
  • Customer relationship management
  • Drive adoption and outcomes
  • Deliver exceptional customer experience
  • Solve customer problems
  • Collaborate across functions

Nice-to-have

  • Positive attitude
  • Entrepreneurial spirit
  • Challenge the status quo
  • Build world-class organization

Key Requirements

  • 5+ years customer success experience
  • Advanced social advertising knowledge
  • Ability to explain complex concepts
  • Strong communication skills
  • Willing to travel

Work Rights

Not specified

Tailored Resume

Cover Letter