Director, Global Operations Transformation

Bristol Myers Squibb

Tampa, FL, US
Base: $174,080 - $210,944; bonus/equity: + incenti...
50% onsite
10+ years hr operations experience
3-5 years people manager experience
Global team leadership capability
Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations delivery, ensuring alignment with strategic goals and enhancing customer experience. The ideal candidate will have extensive experience in HR operations and transformational projects, with a strong emphasis on leveraging technology and data analytics

Job Summary

  • This role leads a global, high-performing team responsible for delivering a seamless and efficient HR experience to employees and managers.
  • The position requires championing a transformation agenda that utilizes automation, AI, and data to improve resolution times and customer satisfaction.
  • Bristol Myers Squibb offers competitive benefits including health coverage, financial well-being programs, and flexible time off options.

Matching Summary

Match Score: 85

Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations delivery, ensuring alignment with strategic goals and enhancing customer experience. The ideal candidate will have extensive experience in HR operations and transformational projects, with a strong emphasis on leveraging technology and data analytics.

Salary

Base: $174,080 - $210,944; Bonus/Equity: Additional incentive cash and stock opportunities available; Benefits: Health, dental, vision, 401(k), paid time off, and wellness programs

Skills & Requirements

Must-have

  • 10+ years HR operations experience
  • 3-5 years people manager experience
  • Global team leadership capability
  • HR transformation project leadership
  • ServiceNow case management expertise
  • AI and automation implementation

Nice-to-have

  • Customer empathy and service mindset
  • Digital thinking and innovation culture
  • Cross-functional matrix collaboration
  • Data-driven decision making skills
  • Rapid experimentation approach

Key Requirements

  • Bachelor's degree or equivalent
  • 10+ years in HR operations or shared services
  • 3-5 years of people management experience
  • Expertise in HRIS and self-service platforms
  • Strong analytical mindset with data usage

Work Rights

Not specified

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