Manager, Claims

FWD

Guangzhou, China
Onsite
Claims processing experience
Life insurance knowledge
Operational team management
This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance

Job Summary

  • This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance.
  • To lead and manage Claims operations in CTC, ensuring timely, fair and compliant claims processing, while delivering stable service performance and continuous improvement.
  • FWD Group aims to deliver innovative propositions and a simpler insurance experience to its customers.

Matching Summary

This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance.

Skills & Requirements

Must-have

  • Claims processing experience
  • Life insurance knowledge
  • Operational team management

Nice-to-have

  • Coaching and development mindset
  • Customer-focused approach
  • Strong analytical skills

Key Requirements

  • University graduate
  • Experience in claims assessment
  • Experience in claims management roles

Work Rights

Not specified

Tailored Resume

Cover Letter