Technical degree or incomplete professional degree
1 year experience in customer service
Support for printing equipment
**
Xerox Corporation is seeking an on-site Personal Support Technician in Saltillo, Mexico, who will provide customer service and support for printing equipment, particularly Lexmark. The ideal candidate should have a technical degree or incomplete professional degree and at least one year of experience in customer service within the printing equipment sector.
**
Job Summary
The role involves providing on-site incident support and managing user requests at the Daimler Vehículos Comerciales facility.
Responsibilities include repairing Lexmark multifunction printers, installing maintenance kits, and conducting plant walkthroughs.
Candidates must prepare Excel reports on incident resolution and SLA compliance while working a rotating shift schedule from Monday to Saturday.
Matching Summary
Match Score: 75
**
Xerox Corporation is seeking an on-site Personal Support Technician in Saltillo, Mexico, who will provide customer service and support for printing equipment, particularly Lexmark. The ideal candidate should have a technical degree or incomplete professional degree and at least one year of experience in customer service within the printing equipment sector.
**
Skills & Requirements
Must-have
Technical degree or incomplete professional degree
1 year experience in customer service
Support for printing equipment
Repair Lexmark multifunction printers
Install maintenance kits
Perform preventive and corrective maintenance
Nice-to-have
Experience with Lexmark equipment preferred
Knowledge of Excel reporting tools
Familiarity with ServiceNow monitoring tools
Ability to work rotating shifts
Key Requirements
Completed technical degree or incomplete professional degree
1 year of experience in customer service and printing support
Must be available for rotating shifts including weekends