Customer Success Operations Lead

Contentsquare

London, United Kingdom
On-site
Advanced salesforce reporting and data architecture
Gainsight success plans and health scoring
3-5 years revenue or csm operations experience
This role serves as a key pillar of the Revenue Operations team, acting as a strategic Business Partner to global CS leadership

Job Summary

  • This role serves as a key pillar of the Revenue Operations team, acting as a strategic Business Partner to global CS leadership.
  • The successful candidate will own operational health by driving retention forecasting, churn analysis, and continuous process improvement.
  • Contentsquare fosters an inclusive workplace where individuals are daring, understanding, and deliberate in making the complex simpler.

Matching Summary

This role serves as a key pillar of the Revenue Operations team, acting as a strategic Business Partner to global CS leadership.

Skills & Requirements

Must-have

  • Advanced Salesforce reporting and data architecture
  • Gainsight Success Plans and Health Scoring
  • 3-5 years Revenue or CSM Operations experience
  • Retention forecasting and churn analysis
  • Quota management and commission inquiries

Nice-to-have

  • Proactive mindset identifying lifecycle friction
  • Ability to translate complex data into insights
  • Experience managing cross-functional priorities
  • Strategic business partner approach to data

Key Requirements

  • 3-5 years SaaS operations experience
  • Advanced proficiency in Salesforce and Gainsight
  • Strong analytical rigor and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter