Manager, Digital Service Strategy And Planning [ewtp]
tech.gov.sg
Not specified (assumed hybrid based on the nature of the role).
Enterprise service journey mapping
User experience design
Service design best practices
The Manager of Digital Service Strategy and Planning at tech.gov.sg will lead the design and implementation of an enterprise portal aimed at improving service delivery for businesses. This role focuses on optimizing user journeys, coordinating projects, and analyzing performance metrics to enhance user experiences
Job Summary
You will be responsible for driving the design and implementation of enterprise service journeys and user experiences within the digital platform.
This role is key to developing an enterprise portal aimed at enhancing service delivery and providing seamless user experiences for enterprises.
You will focus on mapping, improving, and optimizing service journeys to better meet the needs of businesses, ensuring the enterprise portal delivers value and aligns with organizational goals.
Matching Summary
Match Score: 85
The Manager of Digital Service Strategy and Planning at tech.gov.sg will lead the design and implementation of an enterprise portal aimed at improving service delivery for businesses. This role focuses on optimizing user journeys, coordinating projects, and analyzing performance metrics to enhance user experiences.
Skills & Requirements
Must-have
Enterprise service journey mapping
User experience design
Service design best practices
Project management methodologies
Data-driven decision making
Nice-to-have
Problem-solving skills
Adaptability in fast-paced environment
Effective collaboration
Iterative improvement based on feedback
Key Requirements
Proven ability to design and optimize user flows
Experience overseeing digital platform development
Excellent written communication skills
Experience preparing reports and presentations
Ability to analyze user data and performance metrics