Technology Support Specialist

nzta.govt.nz

Auckland, New Zealand
Base: $78,810 - $87,567; bonus/equity: not specifi...
Fully remote
Level 1-2 support
It diagnostics and problem solving
Servicenow or similar ticketing system
Provide high quality and timely customer service working on a fast-paced IT Service Desk

Job Summary

  • Provide high quality and timely customer service working on a fast-paced IT Service Desk.
  • This role not only covers level 1-2 support, but also administration, improving processes/materials and developing a more automated service for the future.
  • We are seeking to appoint at a salary between $78,810 and $87,567 commensurate to skills and experience.

Matching Summary

Provide high quality and timely customer service working on a fast-paced IT Service Desk.

Salary

Base: $78,810 - $87,567; Bonus/Equity: Not specified; Benefits: Competitive salary and benefits package, 5 weeks annual leave, Income Protection and Critical illness Insurance

Skills & Requirements

Must-have

  • Level 1-2 support
  • IT diagnostics and problem solving
  • ServiceNow or similar ticketing system
  • Office 365 experience
  • Relationship management experience
  • Agile methodology implementation

Nice-to-have

  • Develop automated service
  • Te Ao Māori knowledge
  • Te Tiriti o Waitangi appreciation
  • Proactive technical support

Key Requirements

  • Experience in a service desk environment
  • Legal right to live and work in New Zealand

Work Rights

Legal right to live and work in New Zealand

Tailored Resume

Cover Letter