Not specified; not specified; includes health insu...
On-site
4 years healthcare or customer service experience
Strong english written and verbal communication
Experience with phone email and chat support
Eucalyptus is seeking a Senior Patient Support Specialist in Manila to deliver high-quality patient support in a telehealth setting. The role emphasizes problem-solving, collaboration, and continuous improvement, with a focus on patient-centric care
Job Summary
The role focuses on resolving patient issues and delivering high-quality care rather than just executing processes.
Candidates must have at least 4 years of experience in telehealth, healthcare support, or customer-facing problem-solving roles.
The company offers equity, professional development budgets, and comprehensive health insurance including coverage for dependents.
Matching Summary
Match Score: 85
Eucalyptus is seeking a Senior Patient Support Specialist in Manila to deliver high-quality patient support in a telehealth setting. The role emphasizes problem-solving, collaboration, and continuous improvement, with a focus on patient-centric care.
Salary
Not specified; Not specified; Includes health insurance, 13th month pay, transportation allowance, and equity
Skills & Requirements
Must-have
4 years healthcare or customer service experience
Strong English written and verbal communication
Experience with phone email and chat support
Problem-solving skills for patient issues
Nice-to-have
Interest in healthcare and wellness
Experience with customer service software
Proactive anticipation of next steps
Process improvement and automation mindset
Key Requirements
Minimum 4 years of relevant experience
Strong English communication skills
Computer and customer service software proficiency