Application Support Analyst

Inovalon Inc

Gurugram, India
**
2+ years application support experience
Servicenow or similar itsm platform proficiency
Basic to advanced sql skills
** Inovalon Inc is seeking an Application Support Analyst to provide incident triage, root-cause analysis, and configuration support for enterprise applications in the healthcare sector. The ideal candidate should have experience with SaaS platforms, strong communication skills, and a focus on problem-solving. **

Job Summary

  • The role provides incident triage, root-cause analysis, and configuration support for enterprise applications and integrated third-party products.
  • Candidates will collaborate across Technology and Engineering teams to restore service quickly, document fixes, and improve reliability.
  • The position requires adherence to HIPAA requirements and company policies while maintaining confidentiality and separation of duties.

Matching Summary

Match Score: 75

** Inovalon Inc is seeking an Application Support Analyst to provide incident triage, root-cause analysis, and configuration support for enterprise applications in the healthcare sector. The ideal candidate should have experience with SaaS platforms, strong communication skills, and a focus on problem-solving. **

Skills & Requirements

Must-have

  • 2+ years application support experience
  • ServiceNow or similar ITSM platform proficiency
  • Basic to advanced SQL skills
  • SaaS platform configuration experience
  • Incident triage and resolution capabilities

Nice-to-have

  • Healthcare industry experience preferred
  • Aha! and Azure DevOps familiarity
  • Strong cross-team collaboration skills
  • Clear communication and client-focused approach
  • Experience with product roadmapping tools

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 2+ years in application support
  • Authorization to work in the United States

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter