Solid experience in change management across multi-stakeholder environments
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ING Bank Romania is seeking a Chapter Lead for their Customer Experience team, focusing on enhancing customer engagement and satisfaction through strategic leadership and data-driven insights. The ideal candidate will possess extensive experience in customer experience leadership, strong analytical skills, and a customer-centric mindset.
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Job Summary
The role involves leading a local CX team to ensure strategic alignment and high performance in delivering customer experience outcomes.
Candidates must leverage quantitative and qualitative data like NPS and CSAT to identify friction points and support decision-making.
The company offers hybrid working options, flexible schedules, short week options, and access to extensive learning platforms.
Matching Summary
Match Score: 75
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ING Bank Romania is seeking a Chapter Lead for their Customer Experience team, focusing on enhancing customer engagement and satisfaction through strategic leadership and data-driven insights. The ideal candidate will possess extensive experience in customer experience leadership, strong analytical skills, and a customer-centric mindset.
**
Salary
Not specified; Not specified; Monthly budget on Benefit platform; Extra annual leave days; Hybrid work options
Skills & Requirements
Must-have
5+ years leadership experience in Customer Experience