Technical Support Engineer (enterprise)

Wise

Tallinn, Estonia
On-site
Rest api testing and debugging
Api documentation interpretation
Troubleshooting complex support issues
Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise

Job Summary

  • Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise.
  • You will be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it.
  • The team works 24/5 service levels globally, you’ll be comfortable with some regular out-of-hours and on-call over the weekends.

Matching Summary

Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise.

Skills & Requirements

Must-have

  • REST API testing and debugging
  • API documentation interpretation
  • Troubleshooting complex support issues
  • Incident management processes
  • 24/7 support coverage
  • Collaborating with global teams

Nice-to-have

  • Proactive improvement initiatives
  • Cool under pressure
  • Basic programming knowledge
  • Diverse team collaboration

Key Requirements

  • Technical support role for API product
  • Experience with support tooling and terminology
  • Experience with incident management
  • Willingness to be on call

Work Rights

Not specified

Tailored Resume

Cover Letter