Principal, Customer Success Manager

Workday

Fully remote
Customer relationship coordination
Customer roadmap communication
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to spearhead their efforts in India, focusing on ensuring customer satisfaction and product adoption. This fully remote position requires extensive experience in customer-facing roles, project management, and preferably knowledge of Financials alongside HCM/Payroll

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to spearhead their efforts in India, focusing on ensuring customer satisfaction and product adoption. This fully remote position requires extensive experience in customer-facing roles, project management, and preferably knowledge of Financials alongside HCM/Payroll.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Customer roadmap communication
  • Develop customer success plans
  • Prioritize customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Customer management in complex software/SaaS
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter