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RTX is seeking a Senior Analyst for its Customer Experience Center in Bengaluru, India, focusing on customer service excellence in the aerospace industry. The ideal candidate will have 3-5 years of experience in customer support, particularly in a multi-site call center environment.
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Job Summary
At Pratt & Whitney, the difference you make is on display every day.
You will be the first respondent of customer queries within our multi-site Customer Experience Center and help customers navigate numerous aftermarket commercial services.
You will participate in continuous improvement projects and conduct change management activities frequently.
Matching Summary
Match Score: 75
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RTX is seeking a Senior Analyst for its Customer Experience Center in Bengaluru, India, focusing on customer service excellence in the aerospace industry. The ideal candidate will have 3-5 years of experience in customer support, particularly in a multi-site call center environment.
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Skills & Requirements
Must-have
multi-site call center experience
customer query resolution
continuous improvement projects
aviation ecosystem knowledge
English communication skills
hybrid work environment
EST shift work
Nice-to-have
authentic listening skills
sense of urgency
proactive troubleshooting
cross-team collaboration
French language skills
Key Requirements
Bachelor’s degree
3-5 years customer support experience
1-2 years managing customer service improvement projects