Etic, Service Desk - Associate

PwC

Experience in it service desk role
Understanding of itsm processes
Strong communication and problem-solving skills
This role provides day-to-day IT operational support across enterprise systems as the first point of contact for service requests

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems as the first point of contact for service requests.
  • You will manage incidents, perform initial troubleshooting, and ensure issues are resolved or escalated in line with ITSM processes.
  • The team focuses on responsiveness, clear communication, and continuous service improvement within the Managed Service Delivery Tower.

Matching Summary

This role provides day-to-day IT operational support across enterprise systems as the first point of contact for service requests.

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset with attention to detail
  • Experience with ServiceNow ticketing tools
  • Ability to support documentation and testing activities

Key Requirements

  • Experience in IT service desk or operations
  • Good understanding of Incident, Request, Change, Problem processes

Work Rights

Not specified

Tailored Resume

Cover Letter