5 years experience in customer service or collections
Strong excel skills for data analysis
Excellent verbal and written communication skills
The role involves supporting markets by managing collection portfolios including customer sensitive calls, delinquency letters, and third-party agency placements
Job Summary
The role involves supporting markets by managing collection portfolios including customer sensitive calls, delinquency letters, and third-party agency placements.
The specialist acts as a liaison between the company and third-party collection agencies while ensuring proper station approvals for bad debt accounts.
This position requires close collaboration with station sales staff to process credit applications and assist customers with billing inquiries.
Matching Summary
The role involves supporting markets by managing collection portfolios including customer sensitive calls, delinquency letters, and third-party agency placements.
Skills & Requirements
Must-have
5 years experience in customer service or collections
Strong Excel skills for data analysis
Excellent verbal and written communication skills
Nice-to-have
Associates degree in Accounting or Management
Ability to manage multiple projects with competing priorities
Proactive high attention to detail in fast-paced environment
Key Requirements
Minimum 5 years' experience in customer service or collections
Associates degree in Accounting or Management (preferred)