Base: $130,000 to $155,000; equity/rsu; benefits: ...
Hybrid (3 days in office / 2 days remote)
Customer journey ownership
Success plan formulation
Product adoption and value establishment
JFrog is seeking a Technical Success Manager to join their Americas Customer Success team in Sunnyvale, CA. The role involves driving customer satisfaction and adoption of JFrog's products while acting as the liaison between customers and internal teams
Job Summary
Own the customer journey driving customer happiness and helping the customer adopt and establish value in the JFrog products and platform.
Schedule, prepare, and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals, expansion, and adoption.
This position has a base salary range between $130,000 to $155,000 and includes an equity package of restricted stock units (RSU).
Matching Summary
Match Score: 85
JFrog is seeking a Technical Success Manager to join their Americas Customer Success team in Sunnyvale, CA. The role involves driving customer satisfaction and adoption of JFrog's products while acting as the liaison between customers and internal teams.
Salary
Base: $130,000 to $155,000; Equity/RSU; Benefits: Comprehensive
Skills & Requirements
Must-have
Customer journey ownership
Success plan formulation
Product adoption and value establishment
Customer feedback liaison
Business review delivery
Technical advisor for customers
CI/CD technology landscape knowledge
Nice-to-have
Develop and nurture JFrog champions
Engage senior decision makers
Partner with JFrog Account Team
Train open-source community
Uncompromising desire to learn
Key Requirements
4+ years of experience as a Customer Success Manager or Technical Account Manager
BS or equivalent in Computer Science or Computer Engineering
2+ years of experience with Java or another programming language
Deep understanding of working with dockerized applications
Customer-facing experience including crisis management