Straits Facilities Private Limited is seeking a proactive Customer Relations Officer to enhance customer satisfaction and support client interactions. The ideal candidate should possess a minimum of two years of experience in customer service, strong communication skills, and proficiency in Microsoft Office
Job Summary
The role involves handling customer inquiries and feedback through phone and email channels.
Candidates will coordinate deployment updates between clients and the operations team.
Responsibilities include preparing quotations, invoices, and contracts while maintaining high service standards.
Matching Summary
Match Score: 85
Straits Facilities Private Limited is seeking a proactive Customer Relations Officer to enhance customer satisfaction and support client interactions. The ideal candidate should possess a minimum of two years of experience in customer service, strong communication skills, and proficiency in Microsoft Office.
Skills & Requirements
Must-have
Handle customer inquiries via phone and email
Coordinate between clients and operations team
Prepare quotations, invoices, and contracts
Maintain client communication records
Proficient in Microsoft Office
Nice-to-have
Proactive and customer-focused attitude
Good interpersonal skills
Able to multitask effectively
Work independently
Support basic admin tasks
Key Requirements
At least 2 years of customer service or coordination experience