Manager, Customer Care - Redi Carpet, Stafford Tx

hdsupplysolutions.ca

Stafford, Texas, USA
Contact center operations management
Team leadership and development
Process improvement implementation
Responsible for inbound Contact Centers including supervisors, team leaders and customer care associates, maximizing operations through knowledge of contact center management tools

Job Summary

  • Responsible for inbound Contact Centers including supervisors, team leaders and customer care associates, maximizing operations through knowledge of contact center management tools.
  • Hires, trains, develops, and reviews the performance of staff, developing operational standards and monitoring adherence.
  • Works with customers on complex quotes, vendor negotiation of special pricing, terms or conditions, and drop-ships when appropriate to secure these bids.

Matching Summary

Responsible for inbound Contact Centers including supervisors, team leaders and customer care associates, maximizing operations through knowledge of contact center management tools.

Skills & Requirements

Must-have

  • Contact center operations management
  • Team leadership and development
  • Process improvement implementation
  • Customer issue resolution
  • Sales driving initiatives

Nice-to-have

  • Interdepartmental coordination
  • Vendor negotiation skills
  • Diversity and inclusion advocacy

Key Requirements

  • BS/BA in a related discipline
  • 7+ years of experience in a related field
  • May require certification
  • Advanced degree may offset less experience

Work Rights

Not specified

Tailored Resume

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