Director, Research & User Experience Intelligence, Card

Capital One

Mclean, VA, US
Not specified; not specified; not specified
On-site
User experience research leadership
Strategic product team collaboration
Customer experience brand building
The role focuses on accelerating teams' learning velocity by providing essential user knowledge for designing useful experiences

Job Summary

  • The role focuses on accelerating teams' learning velocity by providing essential user knowledge for designing useful experiences.
  • Capital One's Experience Design organization aims to build the brand with humanity while driving significant business advantage.
  • This position involves co-creating memorable customer and associate experiences within the Card division.

Matching Summary

The role focuses on accelerating teams' learning velocity by providing essential user knowledge for designing useful experiences.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • User Experience Research leadership
  • Strategic product team collaboration
  • Customer experience brand building

Nice-to-have

  • Human-centered design philosophy
  • Cross-functional co-creation skills
  • Data-driven decision making culture

Key Requirements

  • Director-level experience in UX or Research
  • Proven track record in financial services
  • Leadership of cross-functional product teams

Work Rights

Not specified

Tailored Resume

Cover Letter