Manager - Claims Operations

44

Sydney, NSW, Australia
Not specified; compynywide incentive scheme includ...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.
  • As a hands-on leader, you will coach Group Managers and Team Leaders to uplift capability, engagement, and overall team performance.
  • The role offers flexibility to work from home up to 2 days per week along with comprehensive learning and development opportunities.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.

Salary

Not specified; Companywide incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Confident stakeholder management skills
  • Ability to balance customer outcomes and risk

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter