Technical Support Manager (remote, Bra)

CrowdStrike UK

Brazil
Market leader in compensation + equity awards; not...
Fully remote
Proven people management experience
Solid technical background in security
Global customer service experience
CrowdStrike UK is seeking a Technical Support Manager to lead their remote team in Brazil, focusing on delivering exceptional customer service and technical expertise. The ideal candidate will have a strong background in technical support management and the ability to thrive in a fast-paced, innovative environment

Job Summary

  • The role involves leading a technical support team to provide exceptional services to internal and external customers while managing escalations and case workflows.
  • Candidates must possess a solid technical background combined with global customer service experience to thrive in CrowdStrike's fast-paced, hyper-growth environment.
  • The company offers market-leading compensation, comprehensive wellness programs, and professional development opportunities for all employees regardless of level or role.

Matching Summary

Match Score: 85

CrowdStrike UK is seeking a Technical Support Manager to lead their remote team in Brazil, focusing on delivering exceptional customer service and technical expertise. The ideal candidate will have a strong background in technical support management and the ability to thrive in a fast-paced, innovative environment.

Salary

Market leader in compensation and equity awards; Not specified; Comprehensive physical and mental wellness programs included

Skills & Requirements

Must-have

  • Proven people management experience
  • Solid technical background in security
  • Global customer service experience
  • Process workflow and escalation management
  • English language fluency

Nice-to-have

  • Problem-solving attitude
  • Motivational leadership style
  • Hyper-growth environment adaptability
  • Relentless focus on innovation
  • Fanatical commitment to customers

Key Requirements

  • Bachelor's Degree or equivalent
  • Experience managing globally distributed teams
  • Project management experience on worldwide initiatives

Work Rights

Not specified

Tailored Resume

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