Senior Customer Success Manager

Dematic

Base: $102,750 - $150k; bonus/equity: not specifie...
Manage end-to-end customer lifecycle
Ensure customers achieve measurable value
Proactive issue identification
The Customer Success Manager (CSM) is the primary owner of customer outcomes across the post‑implementation lifecycle

Job Summary

  • The Customer Success Manager (CSM) is the primary owner of customer outcomes across the post‑implementation lifecycle.
  • This role ensures customers achieve measurable value from Dematic solutions through proactive engagement, operational continuity, and strategic guidance.
  • We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities

Matching Summary

The Customer Success Manager (CSM) is the primary owner of customer outcomes across the post‑implementation lifecycle.

Salary

Base: $102,750 - $150K; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • manage end-to-end customer lifecycle
  • ensure customers achieve measurable value
  • proactive issue identification
  • build strong customer relationships
  • internal voice of the customer
  • identify expansion opportunities

Nice-to-have

  • material handling experience
  • thrive in collaborative environment
  • passion for helping clients succeed

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years customer management experience
  • Ability to travel approximately 30%+

Work Rights

Not specified

Tailored Resume

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