As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels
Job Summary
As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels.
You will bridge multidisciplinary business areas and stakeholders, ensure adherence to business processes, and act as a point of escalation for delivery teams.
This role requires strategic oversight and a commitment to continuous improvement and service quality enhancement.
Matching Summary
As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels.
Skills & Requirements
Must-have
Service Owner
IT Service Management
Stakeholder Management
Budget Management
Continuous Improvement
Nice-to-have
Accepting Feedback
Active Listening
Intellectual Curiosity
Empathy
Embracing Change
Key Requirements
11+ years of experience
6+ years of relevant experience
Proven experience in service ownership
Strong understanding of SaaS, CoT, custom-built solutions