Reservation Agent - Aman Rosa Alpina

Amanresorts International Pte. Ltd

San Cassiano, Italy
**
Handle room reservation inquiries
Upsell room categories and services
Maintain property management system accuracy
** Aman Rosa Alpina is seeking a Reservation Agent who will serve as the first point of contact for guests, ensuring a seamless and personalized experience in the luxury hospitality sector. The ideal candidate will possess fluency in English and Italian, have a background in luxury hospitality, and demonstrate exceptional communication and detail-oriented skills. **

Job Summary

  • As a Reservation Agent at Aman Rosa Alpina, you are the first point of contact for our guests, serving as an architect of the Aman experience.
  • You will manage inquiries with grace, precision, and a deep understanding of the unique luxury offerings of the Dolomites, ensuring every guest journey begins with seamless, personalized service.
  • Key responsibilities include guest consultation, relationship management with high-net-worth individuals, revenue optimization, and maintaining high accuracy in the Property Management System.

Matching Summary

Match Score: 75

** Aman Rosa Alpina is seeking a Reservation Agent who will serve as the first point of contact for guests, ensuring a seamless and personalized experience in the luxury hospitality sector. The ideal candidate will possess fluency in English and Italian, have a background in luxury hospitality, and demonstrate exceptional communication and detail-oriented skills. **

Skills & Requirements

Must-have

  • Handle room reservation inquiries
  • Upsell room categories and services
  • Maintain Property Management System accuracy
  • Collaborate with Front Office and Concierge

Nice-to-have

  • Architect of the Aman experience
  • Grace, precision, and deep understanding
  • Seamless, personalized service

Key Requirements

  • Fluency in English and Italian
  • Previous experience in luxury hospitality
  • Familiarity with hospitality software (PMS)
  • Exceptional communication skills
  • Eagle eye for detail

Work Rights

Not specified

Tailored Resume

Cover Letter