The role involves conducting regular site visits to monitor service standards, ensure legal compliance, and resolve operational issues swiftly
Job Summary
The role involves conducting regular site visits to monitor service standards, ensure legal compliance, and resolve operational issues swiftly.
The Account Manager is responsible for driving significant improvement in Non-Cash Refund services hit rate through proactive on-site engagement and problem-solving at the store level.
The position requires improving merchant knowledge and expertise via simplified training materials and continuous hands-on staff training while collaborating with related departments.
Matching Summary
The role involves conducting regular site visits to monitor service standards, ensure legal compliance, and resolve operational issues swiftly.
Skills & Requirements
Must-have
Account management
Customer relationship management
Sales target delivery
CRM tools proficiency
Training delivery
Operational issue resolution
Nice-to-have
Proactive attitude
Team player
Business acumen
Presentation skills
Problem solving
Marketing and sales event planning
Stakeholder coordination
Key Requirements
Minimum 3 years experience in Account or Sales Management
Written and conversational Business Japanese required
Written and conversational English preferred
Experience in retail, financial services or tourism/hospitality preferred
Good network in retail industry preferred
Experience proposing and executing marketing and sales events
Experience coordinating technology projects
Understanding of inbound travel business
Work Rights
Written and conversational Business Japanese required