Programmatic owner for behavioral analytics platforms
You’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements
Job Summary
You’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements.
As a senior, insights-centric Program Manager, you will drive operational excellence, technical enablement, and strategic planning for the Insights & Growth function within the User Experience & Creative Design (UXCD) organization.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Matching Summary
You’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements.
Skills & Requirements
Must-have
Drive strategic operations of Insights & Growth
Own and scale Research Operations
Programmatic owner for behavioral analytics platforms
Design and implement processes and operating models
Cultivate strong cross-functional partnerships
Nice-to-have
Interest in AI-driven customer experiences
Familiarity with behavioral analytics platforms
Background supporting distributed global teams
Experience in Digital Customer Success
Key Requirements
7+ years program or operations management experience
4+ years supporting UX, Research, Growth, Analytics, or DesignOps