Customer Success Manager

AvePoint

Jersey City, NJ, United States
**
Develop success plans for enterprise accounts
Coordinate support efforts and solution delivery
Align product line to customer business needs
** AvePoint is seeking a Customer Success Manager to enhance customer engagement and satisfaction by developing strategic plans for technology adoption. The role requires collaboration with internal and external stakeholders to ensure customers successfully utilize AvePoint’s solutions. **

Job Summary

  • The Customer Success Manager will generate repeatable strategies for technology adoption across AvePoint's global customer base.
  • This role requires developing long-term relationships with enterprise-level accounts while coordinating support and solution delivery.
  • Candidates must align AvePoint's product lines to satisfy customer business needs and shepherd them through contract renewals.

Matching Summary

Match Score: 75

** AvePoint is seeking a Customer Success Manager to enhance customer engagement and satisfaction by developing strategic plans for technology adoption. The role requires collaboration with internal and external stakeholders to ensure customers successfully utilize AvePoint’s solutions. **

Skills & Requirements

Must-have

  • Develop success plans for enterprise accounts
  • Coordinate support efforts and solution delivery
  • Align product line to customer business needs
  • Utilize Net Promoter Score metrics
  • Shepherd customers through contract renewal cycles

Nice-to-have

  • Trusted advisor relationship with customers
  • Understanding of full sales cycle
  • Collaboration with account managers
  • Technical guidance and recommendations

Key Requirements

  • Experience with enterprise-level account management
  • Ability to create metrics for product onboarding
  • Knowledge of customer retention and satisfaction goals
  • Familiarity with NPS metrics and customer data analysis

Work Rights

Not specified

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