Manager, Guest Experience Operations

Crystal Bridges Museum of American Art

Bentonville, AR, United States
Guest service environment
Daily operations management
Team leadership and development
The Manager, Guest Experience Operations actively leads a front-line team of hospitality professionals who create a welcoming, professional, and world-class guest service environment

Job Summary

  • The Manager, Guest Experience Operations actively leads a front-line team of hospitality professionals who create a welcoming, professional, and world-class guest service environment.
  • The Manager is responsible for the successful daily operations, guest experience, and safety of all people and art at Crystal Bridges and The Momentary, and our call center.
  • The Manager is expected to develop and manage teams including assistant managers, supervisors, and associates that are inspired to create experiences for our guests that foster new ideas, expand dreams, and inspired actions through excellent guest care and safety.

Matching Summary

The Manager, Guest Experience Operations actively leads a front-line team of hospitality professionals who create a welcoming, professional, and world-class guest service environment.

Skills & Requirements

Must-have

  • Guest service environment
  • Daily operations management
  • Team leadership and development
  • Budget and financial management
  • Safety and compliance
  • Customer service issue resolution

Nice-to-have

  • Culture champion
  • Inspiring guest experiences
  • Cross-departmental collaboration
  • Positive influence on guests

Key Requirements

  • Associate or bachelor's degree preferred
  • Minimum five years of experience
  • Experience managing staff
  • Experience with point of sale systems
  • Demonstrated computer proficiency
  • Valid AR Driver’s License

Work Rights

Not specified

Tailored Resume

Cover Letter