Business Banking Analyst – Virtual – Bilingual

CIBC

Ontario, Canada
Fully remote
Business products and services knowledge
Client interaction via phone, email, video
Account maintenance and service inquiries
Support Business Banking clients and internal partners on after-sales activities including account maintenance, service inquiries, and administrative tasks

Job Summary

  • Support Business Banking clients and internal partners on after-sales activities including account maintenance, service inquiries, and administrative tasks.
  • Validate Digital Business Onboarding applications and promote digital banking options to clients.
  • CIBC offers a career with competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and an employee share purchase plan.

Matching Summary

Support Business Banking clients and internal partners on after-sales activities including account maintenance, service inquiries, and administrative tasks.

Skills & Requirements

Must-have

  • Business products and services knowledge
  • Client interaction via phone, email, video
  • Account maintenance and service inquiries
  • Digital banking options promotion
  • Bilingual in French and English

Nice-to-have

  • Relationship-oriented banking
  • Empowered work environment
  • Meaningful impact and valued contributions
  • Curiosity and passion for learning

Key Requirements

  • 1-2 years professional sales and service experience
  • Legally eligible to work in Canada
  • Agent@Home program requirements met

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter