Senior Customer Service Agent – Pharma Maasvlakte

Maersk

Maasvlakte, Netherlands
Annual performance-based bonus included; 30 days p...
Fully remote
Gdp compliance knowledge
Coldstore operational capabilities
Temperature-controlled cargo handling
This role serves as the central point of contact for pharma clients to ensure timely communication and product integrity within a temperature-controlled environment

Job Summary

  • This role serves as the central point of contact for pharma clients to ensure timely communication and product integrity within a temperature-controlled environment.
  • The position offers flexibility to work from home for a few days per week after onboarding and includes an attractive compensation package with an annual performance-based bonus.
  • Candidates must possess strong problem-solving skills and a customer-first mindset to navigate highly regulated GDP-compliant documentation and deviation procedures.

Matching Summary

This role serves as the central point of contact for pharma clients to ensure timely communication and product integrity within a temperature-controlled environment.

Salary

Annual performance-based bonus included; 30 days paid annual leave; Attractive compensation package

Skills & Requirements

Must-have

  • GDP compliance knowledge
  • Coldstore operational capabilities
  • Temperature-controlled cargo handling
  • English verbal and written communication
  • Stakeholder management skills

Nice-to-have

  • Dutch language proficiency
  • Pharma logistics experience
  • Problem-solving accuracy
  • Upselling service opportunities
  • Continuous improvement mindset

Key Requirements

  • Proficiency in Dutch strongly preferred
  • Experience in pharma logistics or cold-chain handling
  • Ability to provide a VOG pre-employment screening

Work Rights

Not specified

Tailored Resume

Cover Letter