Manage and support client accounts, ensuring client satisfaction and retention, and serving as the client's commercial point of contact
Job Summary
Manage and support client accounts, ensuring client satisfaction and retention, and serving as the client's commercial point of contact.
Develop and execute on account plans that achieve renewals and identify opportunities for upselling, cross-selling, and expanding service offerings.
Serve as a client advocate within the organization, advocating for client needs and priorities and facilitating prompt resolution of issues or escalations.
Matching Summary
Manage and support client accounts, ensuring client satisfaction and retention, and serving as the client's commercial point of contact.
Salary
$130,000 – $150,000
Skills & Requirements
Must-have
client relationship management
account strategy and growth
commercial and contract facilitation
client advocacy and internal collaboration
technology-enabled solutions
Nice-to-have
trusted business partner
proactive engagement
issue resolution
professionalism, integrity, and ethical conduct
Key Requirements
5+ years of experience in account management, client services, sales, or a related role
Experience within a Managed IT Services or MSP environment
Experience in the legal or professional services market
Proven ability to grow revenue
Proven ability to manage complex, long-term client relationships
Experience owning renewals, upsell/cross-sell motions, and commercial negotiations
Proficiency in CRM systems and service management tools
Bachelor's degree in business administration, marketing, communications, or a related field