[HEALTHCARE] Assistant / Manager, Patient Financial Services (Billings) #HTJ

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Not specified
Lead full bill adjustment process
Manage customer liaison officers
Resolve escalated billing cases
The job posting is for an Assistant/Manager in Patient Financial Services at Recruit Express Pte Ltd in Singapore, focusing on leading billing adjustment operations and managing customer liaison officers. The ideal candidate should have extensive experience in billing or account adjustments, strong leadership skills, and a customer-centric mindset

Job Summary

  • The role involves leading the full bill adjustment process including reviewing documents and correcting discrepancies to ensure accuracy.
  • Candidates will manage and coach customer liaison officers to handle walk-in enquiries and meet strict service standards.
  • The position requires identifying process gaps and collaborating with internal teams to enhance patient satisfaction and experience.

Matching Summary

Match Score: 85

The job posting is for an Assistant/Manager in Patient Financial Services at Recruit Express Pte Ltd in Singapore, focusing on leading billing adjustment operations and managing customer liaison officers. The ideal candidate should have extensive experience in billing or account adjustments, strong leadership skills, and a customer-centric mindset.

Skills & Requirements

Must-have

  • Lead full bill adjustment process
  • Manage customer liaison officers
  • Resolve escalated billing cases
  • Identify and streamline billing processes
  • Ensure compliance with billing policies

Nice-to-have

  • Strong leadership and coaching skills
  • Customer-centric mindset
  • Excellent communication abilities
  • Problem-solving under pressure
  • Organizational excellence

Key Requirements

  • Degree or equivalent experience
  • Minimum 6 years relevant experience
  • Strong knowledge of billing or account adjustment

Work Rights

Not specified

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