Senior Customer Service Representative

Solenis

Advanced issue resolution
Customer relationship management
Process improvement initiatives
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, focusing on advanced issue resolution, mentorship, process improvement, and customer service management

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, focusing on advanced issue resolution, mentorship, process improvement, and customer service management.
  • Key responsibilities include supporting the sales team, developing strong customer relationships, identifying optimization opportunities, handling escalated issues, and collaborating with other departments to improve processes.
  • Solenis offers a comprehensive benefits platform, including life insurance, private medical care, holiday allowance, bonuses, extra vacation days, and an annual target-based bonus.

Matching Summary

The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, focusing on advanced issue resolution, mentorship, process improvement, and customer service management.

Skills & Requirements

Must-have

  • Advanced issue resolution
  • Customer relationship management
  • Process improvement initiatives
  • Fluent in French and English
  • Handling conflict situations

Nice-to-have

  • Mentorship and training
  • Proactive solution offering
  • Upselling opportunities
  • Dynamic international team

Key Requirements

  • Minimum 1 year customer service experience
  • Intermediate computer skills
  • MS Word, Excel, Internet applications
  • ERP systems (SAP/JDE/AS400)

Work Rights

Not specified

Tailored Resume

Cover Letter