Supervisor, Verbal Complaints- Compliance Servicing

Carnegie Mortgage Partners LLC

Fully remote
6+ years related experience
Prior supervisory experience required
Superior verbal communication skills
The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly and prevent risk exposure

Job Summary

  • The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly and prevent risk exposure.
  • The role requires proactive monitoring of high-priority cases and collaboration with department leaders to ensure timely resolutions.
  • Newrez offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

The Supervisor is responsible for leading the Homeowner Advocacy Team to resolve consumer complaints quickly and prevent risk exposure.

Skills & Requirements

Must-have

  • 6+ years related experience
  • Prior supervisory experience required
  • Superior verbal communication skills
  • Knowledge of mortgage servicing compliance
  • Intermediate MS Office and SQL skills

Nice-to-have

  • Familiarity with Tableau and ILS systems
  • Experience in loss mitigation
  • Ability to adapt quickly to changes
  • Strong organizational and multi-tasking abilities

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • 6+ years of related experience
  • Prior supervisory experience mandatory
  • Must possess smartphone meeting security standards
  • On-site work requirement (not remote)

Work Rights

Not specified

Tailored Resume

Cover Letter