Hybrid (2 shifts available: m-f 8 am-5 pm or m-f 9 am-6 pm cst, with weekend rotation as needed)
Bilingual spanish speaking
Customer service operations
Team leadership and development
Wells Fargo is seeking a Bilingual Customer Service Associate Manager in Irving, TX, to oversee customer service representatives and ensure high-quality service in Everyday Banking. The role requires leadership experience and fluency in Spanish, along with a focus on customer satisfaction and team development
Job Summary
Supervise Customer Service Representatives in customer inquiry, complaint, and dispute resolution to ensure timely completion, quality, and compliance.
Identify opportunities for customer service improvement, policy enhancement, and risk control development.
Manage people and financial resources, mentor talent development, and assist in hiring.
Matching Summary
Match Score: 85
Wells Fargo is seeking a Bilingual Customer Service Associate Manager in Irving, TX, to oversee customer service representatives and ensure high-quality service in Everyday Banking. The role requires leadership experience and fluency in Spanish, along with a focus on customer satisfaction and team development.
Skills & Requirements
Must-have
Bilingual Spanish speaking
Customer service operations
Team leadership and development
Risk and compliance adherence
Customer inquiry resolution
Nice-to-have
Adaptable and flexible coaching
Inspire and engage team
Develop partnerships with other areas
Lead during ambiguity and change
Key Requirements
2+ years Customer Service/Financial Services/Contact Center experience